Terms & Conditions

Please read these Terms carefully before using this Website. By using this Website/Mobile Application (if any), you acknowledge that you have read, understood and agreed to be bound by the Terms contained on this legal webpage, which govern Madhurya Hait relationship with you in relation to this Website, and the Services therein. Madhurya Hait may revise and update these Terms from time to time. Your continued usage of this Website is considered as an implied acceptance of the changes and that you agree to abide by the changed Terms.

I. INTRODUCTION:
• The domain name www.rizzora.com is a site operated by Madhurya Hait , a sole proprietor firm incorporated under laws of India with our registered office in Gurgaon , India. This privacy policy sets out how Rizzora uses and protects any information that you give RIZZORA / Madhurya when you visit their website and/or agree to purchase from them.
RIZZORA is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you adhere to these changes.

II. We may collect the following informatin:
• Name
• Contact information including email address
• Demographic information such as postcode, preferences and interests, if required
• Other information relevant to customer surveys and/or offers

III. Accuracy

The content of the pages of this website is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

IV. Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@rizzora.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to . or contact us at +91 9332741525 or support@rizzora.com as soon as possible. We will promptly correct any information found to be incorrect.

V. GENERAL TERMS AND CONDITIONS:
• You are responsible for remaining knowledgeable about the Terms as updated from time to time.
• You agree to be communicated by us via email and sms to facilitate your navigation of and use of the Website. We may communicate promotional offers periodically and as and when required.
• We shall not be liable or responsible for correspondence lost or delayed in the mail/e-mail/sms.
• We reserve the right to deprive you of, or to refuse any of our services, terminate accounts, or amend/refuse/cancel orders at our discretion, without assigning any reason and without prior notification, including but not limited to, if we believe that your conduct violates applicable law or is harmful to our interests.
• You represent and warrant that all information placed by you in your profile, including but not limited to name, address, mobile number, email address are correct.
• We reserve the right to add, modify, delete or otherwise change the Terms without any approval, prior notice or reference to any User.
• In the event of dispute in connection with the interpretation of the Terms, our decision shall be final and binding.
• These Terms shall be read in conjunction with the other policies of Rizzora (if any), included herein by reference or otherwise.

VI. CUSTOMER’S ACKNOWLEDGEMENT:
You agree that the goods are purchased by you for internal / personal consumption and not for resale.

VII. CANCELLATION OF FRAUDULENT/LOSS TO BUSINESS ORDERS:
• To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Rizzora. reserves the right to cancel all past, pending and future orders without any liability. Rizzora, also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of Product on website. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
• A user may be considered fraudulent in scenarios including: (a) User fails to produce adequate documents during the payment details verification; (b) misuse of another User’s phone/email; (c) User uses invalid email and phone no; (d) overuse of a voucher code; (e) use of a special voucher not tagged to the email ID used; (f) Users returns the wrong product; (g) User refuses to pay for an order; (h) User is involved in the snatch and run for any order.
• Loss to business orders include users with a very high return, exchange or cancellation rate and abusing the return, exchange or cancellation policy of Rizzora (if any) as determined by Rizzora at its sole discretion.
• Account for the Users falling in fraudulent or loss to business category may be blocked and Rizzora may at its sole discretion initiate legal action against such Users in case of any loss or damages suffered by Rizzora due to such Users.

VIII. CUSTOMER INITIATED AMENDMENTS
Once the orders have been placed, you are given a flexibility to amend the order on account of a variety of reasons. These amendments could be at the order level or at the Product line level.
Following are the policies in this regard:
• Rizzora will accept any order amendments till the time it has not been processed in our warehouse.
• The Customer is required to contact the Rizzora Customer Service Centre for cancellation.
• Rizzora Customer service team would initiate the cancellation requests on behalf of the Customer.
• Full order cancellation is allowed only if none of the Product line has been processed in our warehouse.
• Line cancellation for the entire line is allowed only if the specific order line has not been processed in our warehouse.
• If the cancellation request is successful as per above conditions, Rizzora would cancel the order or entire line(s) as the case may be and refund the same to you as per Rizzora refund policy.

IX. RIZZORA INITIATED CANCELLATION:
• During the order processing stage, there is a possibility that the Product quantities required to fulfil an order are not completely available, for reasons such as physical product found to be damaged at the warehouse, product not traceable etc. Rizzora reserves the right to refuse or cancel orders in case of stock unavailability.
• Rizzora’s Customer service team would initiate the communication to you, explaining the reason for such cancellation and initiate a refund to you as per Rizzora’s refund policy.

X. TITLE AND RISK:
Title and risk of loss for all products ordered by you shall pass on to you upon Rizzora’s shipment to the shipping carrier. However the responsibility of shipment lies with Rizzora.

XI. SHIPPING AND DELIVERY POLICY:
• Rizzora provides adequate shipping options to all its customers inside and outside India as well. You can find out how long we will need to deliver your order to your specific pin code on the all product detail pages.
• We normally ship all orders within 2-8 working days. Transit and delivery time may vary depending on your location and the ordered items. We have tie ups with reputed courier companies, so your orders will be delivered right to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.
• Rizzora will make a maximum of three attempts to deliver your order. In case the customer is not reachable or does not accept delivery of products in these attempts Rizzora reserves the right to cancel the order(s) at its discretion.
• An estimated delivery time is displayed on the Order confirmation page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location. Sometimes, delivery may take longer due to:-
Ø Bad weather
Ø Flight delays
Ø Political disruptions
Ø Act of God like flood, earthquake, Tsunami etc.
Ø Other unforeseen circumstances
In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.
• Also, we will not be able to compensate for any mental agony caused due to delay in delivery.
• We may charge you with a shipping charge (inclusive of tax) in some cases. The communication shall be available to you at the time of placing the order.
• We may also give you a facility of gift wrapping with a charge (inclusive of taxes). The communication shall be available to you at the time of placing the order.
• In case of shipments outside India we may charge additional shipping charges as and what is applicable based on the delivery address of the customer.
• In case of refund of the Product, the refund of the shipping charges or gift wrapping charges will be done as per the refund policy.

XII. NO COMPENSATION POLICY:

If the quality of any products, services, information, or other material purchased or obtained by you through the Website did not meet your expectations, no compensation will be given other than the Return and refund or Exchange of the product. The customer cannot request compensation for any reason, including but not limited to: any variation in the finish or appearance of the final product; any delay in delivery caused by unforeseen circumstances; any special, incidental, indirect or consequential damage of any kind caused by a product; missed opportunities to avail certain discounts; any issue with our Delivery partners or their personnel; any voucher which got deactivated due to the end of expiry date; unavailability of items which the customer tried to purchase etc. Unreasonable and unlawful requests for compensation, over and above the entitled refund, will be treated as loss to business cases. Rizzora holds the rights to cancel orders and block accounts of such customers without any prior notice.

XIII. TERMINATION:
• Rizzora may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have breached any of the Terms.
• If you or  terminates your use of the Website or any Service, Rizzora may delete any content or other materials relating to your use of the Service and Rizzora will have no liability to you or any third party for doing so.
• You shall be liable to pay for any Service or product that you have already ordered till the time of Termination by either party whatsoever. Further, you shall be entitled to your royalty payments as per the User License Agreement that has or is legally deemed accrued to you.

XIII. GOVERNING LAW:
These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the competent courts at Mumbai, India.

XIV. SEVERABILITY:
If any provision of the Terms is determined to be void, unlawful or otherwise in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.

XV. NO AGENCY OR PARTNERSHIP:

Rizzora and you are independent contractors. Neither party may direct or control the day-to-day activities of the other; neither party may create or assume any legal obligation on behalf of the other.

XVI. Copyright

Your use of any information or materials on our website and/or product pages is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through our website and/or product pages meet your specific requirements.

Our website contains material which is owned by or licensed to us. This material includes, but are not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Any dispute arising out of use of our website and/or purchase with us and/or any engagement with us is subject to the laws of India .

We, shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time

RIZZORA

Dhani, Sector – 48 , Gurgaon

Haryana (122002)

Last updated on 26.3.25